Where did my account and order history, or digital files go?
As of September 22nd, 2019 we have transitioned to a new website! We were unable to carry over any account, order, or digital file history to our new site. If you need access to any of your order history and you do not have copies of your emailed receipts, or if you need any digital files that you purchased at our older site re-sent to you, please contact our customer service team via email at firstname.lastname@example.org or by using the contact us form here and we'll be happy to help recover any digital files or past purchase history.
What about my kit subscription from the prior website?
We were also unable to transfer your kit subscription over to our new website. We are so sorry for this inconvenience, but we have a process in place to make the re-subscription process as smooth as possible, and will make sure to reserve your subscription spot for our October kit! If you had currently subscribed to our monthly kit (as of September 2019), please check your email to learn about the special offer you will receive when you re-subscribe with our October kit! Sign-ups will start early on October 1st, giving you extra time to get your subscription set up and your special offer received in time to bundle at our October 10th reveal. If you do not see our email in your inbox, please check your promotions/spam/junk mail folder. If you still do not see our email, please email us at email@example.com
Where can I sign up for a monthly kit subscription?
Sign-ups for our monthly kit will open back up early on October 1st and will begin with our October 2019 kit!
How much does it cost to ship my order?
Our shipping is calculated based on the weight of your order and your shipping destination.
When will my order ship?
Most orders are processed within 1 to 3 business days. We process orders Monday through Friday and are closed Saturday and Sunday. The only time we might need extra time to process your order is during a sale.
Do you ship internationally?
We do! Please keep in mind that you are responsible for any applicable duty or taxes that may be related to the delivery of your purchase.
Can I return my purchase?
We always want to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please email our customer service team directly or via the contact us form found here on our website.